Progress so far

We’ve already made significant progress with over £150m of investment and considerable collaborative delivery.

75% transformation now complete.

• Increase in fare paying passengers by 16% up to 2025. Fell to 1% in 2026 due to removal of £2 national fare cap.

• Passenger satisfaction risen to 88%.

• In top 10 UK for bus service reliability with 91.6% on time.

• First of the 10 core English cities to have fully electric bus fleet by 2027.

• Only UK City to have multi-operator contactless capping with graduated fare scales.

Network Integration Through Partnership

Significantly, we’ve now reached a unique milestone.

Full network integration through partnership working not franchising:

• Integrated timetables on shared corridors

• Primary network frequency standard fully met

• Four set change dates a year and unique route numbering

• Single fare structure with no penalty for interchange – adults, children, students

• Common ticketing system with ‘tap on tap off’ contactless capping

• Single brand across all stops, stations and buses

• Single marketing plan

• Single printed and electronic information system

One Timetable, One Ticket, One Fare, One Brand, One Promotion